Fresh flowers, delivered right — and made right if anything goes wrong.

At Le Florist, every bouquet is hand-tied fresh the same morning it’s delivered. Because our flowers are natural, perishable products, they can’t be returned like ordinary items. But your happiness matters to us — so if something isn’t right, we’ll make it right. Please read the policy below.

Perishable Products

Fresh flowers, floral arrangements, and any combo items (such as flower & cake bundles) are perishable goods. For hygiene and freshness reasons, we are unable to accept returns or offer refunds simply because you’ve changed your mind after delivery has been completed.

When You’re Eligible for a Replacement or Refund

We’ll happily arrange a free replacement or a refund if:

  • The flowers arrived damaged, wilted, or in poor condition.
  • You received the wrong product or wrong arrangement.
  • The order was not delivered within the confirmed delivery window (subject to correct address & recipient availability).
  • The item was significantly different from what was ordered.

Report within 24 hours. Because flowers are perishable, please contact us within 24 hours of delivery and share clear photos of the product. This helps us verify the issue and sort it out fast. Reports after 24 hours may not be eligible.

What’s Not Covered

  • Natural variation in flowers — colour, size, and shape may vary slightly as every stem is unique and seasonal.
  • Minor differences from product photos, which are for reference. If a specific flower is unavailable, we substitute with a similar bloom of equal or higher value.
  • Failed delivery due to an incorrect address, wrong phone number, or the recipient being unavailable.
  • Damage caused after the product was successfully handed over.

Cancellations

Plans change — we get it. You can cancel or reschedule your order free of charge before it has been dispatched for delivery. Once a bouquet has been prepared and dispatched, it can no longer be cancelled, as the flowers are already tied and en route.

How Refunds Work

Once a refund is approved, it will be processed to your original payment method (or via bKash / bank transfer for cash-on-delivery orders). Please allow 7–10 business days for the amount to reflect, depending on your bank or payment provider.

Need Help?

Reach out and a real person will help you:

Last updated: July 2026  •  Le Florist, Gulshan, Dhaka, Bangladesh