Your trust means everything. Here’s how we handle your information.

This Privacy Policy explains what information Le Florist (“we”, “us”, “our”) collects when you visit lefloristbd.com or place an order with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.

Information We Collect

To process your orders and deliver flowers, we may collect:

  • Your details: name, phone number, email address, and billing address.
  • Recipient details: the recipient’s name, delivery address, phone number, and any gift message you’d like included.
  • Order & payment information: what you ordered and payment confirmation. Card and mobile-banking details are handled directly by our secure payment providers — we do not store your full payment credentials.
  • Technical data: basic information collected automatically, such as your browser type, device, and pages viewed, through cookies and similar tools.

How We Use Your Information

  • To prepare, confirm, and deliver your order.
  • To contact you or the recipient about the delivery (calls, SMS, WhatsApp, or email).
  • To handle refunds, replacements, or customer support requests.
  • To improve our website, products, and service.
  • To send you offers or updates — only if you’ve opted in. You can unsubscribe any time.

Sharing Your Information

We never sell your data. We only share what’s necessary with trusted partners who help us run the business:

  • Delivery partners — to get your flowers to the right doorstep.
  • Payment providers (such as bKash, cards, or bank gateways) — to process payments securely.
  • Service providers that support our website and communications.

We may also disclose information if required by law or to protect our rights.

Cookies

Our site uses cookies to remember your cart, keep you logged in, and understand how the site is used so we can make it better. You can control or disable cookies in your browser settings, though some features (like checkout) may not work properly without them.

Data Security

We take reasonable technical and organisational steps to protect your information against loss, misuse, or unauthorised access. No online transmission is ever 100% secure, but we work hard to keep your data safe.

Your Rights

You can ask us at any time to:

  • Access the personal information we hold about you.
  • Correct or update inaccurate details.
  • Delete your information, where we’re not legally required to keep it.
  • Stop marketing messages.

To make any of these requests, just email us at hello@lefloristbd.com and we’ll take care of it.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.

Contact Us

Last updated: July 2026  •  Le Florist, Gulshan, Dhaka, Bangladesh